I asked the Tmobile rep, why is the phone battery not new. I wanted to yell at the top of my lungs, but held it in store, my face was probably super red. 1% better than my phone! I was shocked, a bit angry, and couldn't believe I wasted this much time on this BS process. Got there, checked everything out only to realize the refurb battery health was only at 78%. So after leaving my personal phone for like 6 hours there, they call me up the transfer completed and you can pickup the phone. then told me the transfer backups will take more than 6 hours, had to come in next day in the morning, because they don't allow you to take the phone home to do the transfer. I asked if the battery was new, they said it was. $5 for the exchange of phone cost, also it's a refurb. They didn't notify me that it was ready for pickup, so 4 days later I went in inquiring about it, they check and had it there the entire time. I go back to Tmobile, waited 20 mins for help. Tmobile store sends me to Apple store, I was told that I have to go back to Tmobile since the phone is older than 2 years (normally they would replace it or install new fresh battery at 100% health). So last week at the end of July in 2023, I needed to replace my battery it's at 77% health. It sounded good 4 years ago, when Applecare didn't have lost & stolen option. I strongly advise not to get Tmobile insurance, don't make the mistake I did. r/tmoemployees: The sub for employees only Slow Data Speeds? - Read this to learn before you post! Spectrum Gateway - /u/sgteq powered T-Mobile spectrum information T-Mobile for Business issues: Reach out to Mike KatzĬare EVP: Callie Field Neville Ray /u/NevilleRayTmobile.T-Mobile's T-Force is the place to start: Tell us where you live (when necessary), and what model device you are using. Please see the new reddit layout for details on these rules (listed in the sidebar). General speedtests go in the Monday Megathreads Though many T-Mobile employees post here, these views are their own and do not represent the views of T-Mobile. This sub is not moderated by T-Mobile, but many employees post here regularly. The Un-official subreddit of the Un-carrier Please check out our FAQ and rules before posting! - Received a SMS about Account Security?
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